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Users may request, and Company may process, refund requests if the purchased content cannot run, some other issue prevents access to the content, or the product does not accurately represent what was advertised. For technical issues, Company will direct users to the Publisher to first try to resolve such issues. To request a refund, please contact support with your purchase information. For content selling third party external keys (e.g. Steam keys), Company may require the Publisher to confirm cancellation of the key before a refund can be processed due to the Company’s inability to disable access. Some Publishers utilizing older payment methods are responsible for handling refunds themselves. If you are uncertain about refund eligibility, please contact support.